Stepping Higher - Reflections on the Knowledge Age

In November 2013 I got deployed for 3 months  to Amman  on a consulting assignment to support the setup of UNDP’s Sub-Regional Response Facility for the crisis in Syria. A key role of the Facility is to operationalize the Strategic Plan’s key area of ‘Resilience’ in an environment of crisis by marrying the humanitarian response for Syria with a development response. So far there has been a primarily humanitarian angle to the Syria crisis, with OCHA, UNHCR, WFP and FAO leading the response efforts in the region. UNDP’s interest in this situation is to widen the perspective and highlight that there is a dramatic development cost for Syria’s neighbor countries Lebanon, Jordan, Turkey and Iraq, which deal with the largest refugee movement since the WWII. Given that most refugees are not staying in camps are embedded in host communities with families and friends, the host communities face a heavy strain on local services such as access to housing, water, sanitation, health care, ed...

Following my  earlier posts  on my assignment with the Sub-Regional Response Facility for Syria in Amman, Jordan, where we identified the general directions for KM for this business unit, here are now the details of the KM plan that I introduced, based on our earlier needs assessment. 1.   An Online Collaboration Space for the Facility, targeted at the Regional Working Group and invited guests To support of the Facility’s role as a broker, the creation of an online collaboration space hosted by the Sub-Regional Facility will allow the team to provide an online home for the Regional UNDG Working Group for the Arab States/MENA to share draft papers and relevant resources on an ongoing basis. Even more it creates a space to discuss questions and collect comments from colleagues on the Facility’s ongoing work. In the spirit of ‘working out loud’ we will also invite a number of selected colleagues from all UNDG agencies into this space. 2.   Establishment of a...

Following my earlier post on my assignment with the Sub-Regional Response Facility for Syria in Amman, Jordan, I'd like to follow up with the results of the needs assessment that we conducted, and the resulting directions for knowledge management that the Facility identified for itself. Role and audience as prioritized by the Facility After exploring the potential roles, audiences and challenges of the Facility, its mandate, the management of the Facility defined the Facility’s role and audience for 2014-15 as follows: The Facility sees its knowledge management role in brokering partnerships and exchanges, and facilitating innovation on the issue of a resilience-based development in context of the Syria crisis. It will do so by also facilitating, investing in and drawing on data-driven catalytic research and development, however, it does not see itself as a research institution.   In terms of audience, it will take an incremental approach over time in which it w...

How do you do knowledge management (KM) when you’re a start up? When the identity of your business unit is still in the making? And when you’re not sure what KM has to offer for what you want to achieve? You bring in someone to help set up the unit, define your role in terms of KM and explain the KM options you have. That’s what the Head of the Sub-Regional Response Facility for Syria in Amman did, requesting a KM expert from headquarters who can assist them in this task on short notice (like, the following week?), and I raised my hand…  In reality, it still took about six weeks until I received the call for deployment end of November. To give some context: Three years into the Syria crisis, the civil war has wreaked havoc in the country, killing over 125,000 people and leading to 2.3 million refugees in Egypt, Iraq, Jordan, Lebanon, Turkey and North Africa, putting a heavy strain of those countries’ public services, employment situation and social cohesion amon...