Exit interviews, knowledge databases and other attempts to trap sun rays in a glass jar
This month, I was asked how organizations could introduce a standard process by which all colleagues leaving their job will be requested to document their knowledge, including tools and documents they developed, in a database, so it can be accessed and researched by all colleagues for further reference. I feel the notion of “capturing knowledge in databases” keeps coming up from time to time like a haunting ghost that you never really get rid of. It important to take it seriously, because it is often a reflection of a deeper misconception in organizations of how knowledge sharing dynamics work, and therefore what knowledge management can (and cannot) achieve. The truth is that exit interviews and so-called “knowledge databases” are probably among the worst tools one can turn to when choosing a knowledge management approach. To me they are akin to the attempt of trapping sun rays in a glass jar. Let’s look a bit closer at the dynamics that are at play: While exit intervie
